Terms & Conditions
Billing Terms & Conditions:
What forms of payments do you accept?
We accepts all major credit cards (including American Express), debit cards, checks and cash. Also PayPal for online purchases.
If we receive an NSF check ("bounced check") - it will cost you. You will be charged a returned check fee for $25. You must come in the store to pay the amount of the original transaction, plus the $25 returned check fee with cash, cashiers check, or money order only.
What is your return / exchange policy?
We want you to be happy with your purchase from Caroline and Company, but if you are not satisfied please let us know. With your receipt, we will provide you a full refund (less shipping) within ten (10) days, otherwise you will receive a store credit. Sale items are a final purchase and cannot be returned or refunded.
Please note: Wall art, furniture, and lamps must be returned within 3 days. After 3 days, it is a final sale.
We apologize, but we cannot provide a refund or exchange for any monogrammed, personalized or special order items. All sales are final on seasonal and sale items. Items damaged through normal wear and tear are also not returnable, unfortunately we cannot resell them. If your item is damaged upon arrival, please notify Caroline and Company within twenty-four (24) hours so that we may replace it.
Returns are simple! You can return it in our store at 1800 Kaliste Saloom Rd Ste 100 Lafayette, LA 70508. Or you may send us an email (firstname.lastname@example.org) letting us know you would like to return or exchange your item and we will gladly help you. Once we have received the item being returned, you will receive refund (if it's within 10 days of purchase) or a store credit (after 10 days of purchase). This does not apply to sale items. All sale items are a final purchase.
Caroline & Company - 1800 Kaliste Saloom Rd Ste 100 Lafayette, LA 70508
We respect your privacy. Any information we collect from you, including your email address, will simply be used to send you the information you have requested. We will not give or sell your personal information to any unaffiliated third party. If you give us your email and permission to send more information, you may opt out of receiving any additional email messages at any time, by unsubscribing from our email list.
We use your IP address to help diagnose problems with our server and to administer our website by (1) identifying which parts of our site are most heavily used (2) to tailor site content to user needs and (3) to generate aggregate statistical reports. We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.
You need not provide Caroline & Company with personally identifying information (e.g., name, telephone number, email address, city and/or state of residence) as a condition of using our site. However, your failure to provide certain personally identifying information when asked will prevent certain features of the website from functioning or will prevent Caroline & Company from effectively responding to certain of your requests. The website will collect only that personally identifying information that you affirmatively provide in response to a direct request.
Unless otherwise noted, all contents of Caroline & Company website are copyright Caroline & Company. All rights reserved.
Caroline & Company has implemented and maintains reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction or disclosure of your personally-identifying information.
Equal Opportunity / Affirmative Action
Caroline & Company is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, students, and staff members, without regard to age, citizenship status, color, disability, marital or parental status, national origin, race, religion, sex, or sexual orientation.
Contacting the Homepage
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact Caroline & Company.
1800 Kaliste Saloom Rd Ste 100 Lafayette, LA 70508
Address Phone: 337-984-3263