Frequently Asked Questions
Where are you located and what are your store hours?
Caroline & Company is located at 1800 Kaliste Saloom Rd. Ste 100 Lafayette, LA 70508 (next door to Fresh Market). Our store hours for the main location are Monday - Saturday 9:00am - 6:00pm and Sundays 12-5pm. Phone # 337-984-3263
Visit our second location at the Gift Store at Our Lady of Lourdes Regional Medical Center on the first floor ( 4801 Ambassador Caffery Pkwy - Lafayette, LA 70508) Store hours are Monday - Friday 9:00am - 4:00pm. Phone # 337-470-2800
Or shop online 24/7! CarolineAndCo.com
What is your return / exchange policy?
We want you to be happy with your purchase from Caroline and Company, but if you are not satisfied please let us know. With your receipt, we will provide you a full refund (less shipping) within ten (10) days, otherwise you will receive a store credit. Please note: Wall art, furniture, and lamps must be returned within 10 days. After 10 days, it is a final sale.
We apologize, but we cannot provide a refund or exchange for any monogrammed, personalized or special order items. All sales are final on seasonal and sale items. Items damaged through normal wear and tear are also not returnable, unfortunately we cannot resell them. If your item is damaged upon arrival, please notify Caroline and Company within twenty-four (24) hours so that we may replace it.
Returns are simple! You can return it in our store at 1800 Kaliste Saloom Rd Ste 100 Lafayette, LA 70508. Or you may send us an email (email@example.com) letting us know you would like to return or exchange your item and we will gladly help you.
Caroline & Company - 1800 Kaliste Saloom Rd Ste 100 Lafayette, LA 70508
Billing Terms & Conditions - What forms of payments do you accept?
We accepts all major credit cards (including American Express), debit cards, checks and cash. Also PayPal for online purchases.
If we receive an NSF check ("bounced check") - it will cost you. You will be charged a returned check fee for $25. You must come in the store to pay the amount of the original transaction, plus the $25 returned check fee with cash, cashiers check, or money order only.
What services do you provide to your customers?
Caroline & Company offers many services to make you shopping as easy as possible! We offer complimentary gift wrapping, gift certificates, gift registry, “wish list” registry, layaway, monogramming and UPS shipping for pre-paid packages and for items purchased in-store.
When you call ahead, we can even have your gift wrapped and waiting for you when you arrive!
Shop online ( CarolineAndCo.com). Curbside Pick-up and In-store pick up is also available!
Does Caroline & Company ship gifts purchased in the store or various other items?
We are an Authorized UPS Shipping Outlet, so we can package and ship any items that have been purchased from Caroline & Company. You can also bring pre-paid packages only for us to ship for you. We do not accept outside items to be shipped. This service will be very convenient for you to ship your Holiday packages to family and friends. We offer UPS ground and USPS.
Where do you ship?
As of now, we can only ship to the 48 contiguous states.
Do you monogram on items not purchased in your store?
Of course we do! We will gladly monogram any item you previously own as well as many items we sell in our shop. Many typestyles, monogram designs, colors, and sizes are available. Some of our most popular items to monogram are totes, baby blankets, children’s clothing, towels, and more! Our only request is that items not purchased in our store be brought in person so that we can assist you in your selection of fonts and colors.
What is “wish list” registry?
Wish List registry has become a hit with our customers both in the store and online! Shop around the site or come in the shop, browse around and pick out items you wish you would receive as a gift for an upcoming birthday, anniversary, Christmas, or other occasion. We will keep your selections on file and can offer the items on the list as recommendations to your friends and family who come in to shop for you! Of course, we offer Baby Registries and Wedding Registry also!