Returns and Exchanges
We want you to be happy with your purchase from Caroline and Company, but if you are not satisfied please let us know. With your receipt, we will provide you a full refund (less shipping) within ten (10) days, otherwise you will receive a store credit. We apologize, but we cannot provide a refund or exchange for any monogrammed, personalized or special order items. All sales are final on seasonal and sale items. Items damaged through normal wear and tear are also not returnable, unfortunately we cannot resell them. If your item is damaged upon arrival, please notify Caroline and Company within twenty-four (24) hours so that we may replace it.
Returns are simple! You can return it in our store at 113 Arnould Boulevard Lafayette, LA 70506. You may also fill out the return form attached to the invoice you received with your merchandise (or email us for an additional copy), place it in the box with your merchandise and ship it to Caroline and Company 113 Arnould Boulevard Lafayette, Louisiana 70506. We will process your request as per your instructions.